Customer Care Associate
Location: Okarche / Piedmont / Yukon Area
Position Type: Full-Time, On-Site
Pay: Competitive, Based on Experience
Position Overview
We are seeking a Customer Care Associate for a growing e-commerce operation in the Okarche/Piedmont/Yukon area. This is a full-time, on-site opportunity for someone who enjoys helping customers, solving problems, and working as part of a team.
The ideal candidate is friendly, organized, dependable, and comfortable working on a computer throughout the day. You will communicate with customers across several platforms, assist with order-related questions, and help ensure each customer receives timely and professional support.
Key Responsibilities
Respond to customer questions, requests, and support tickets in a timely and professional manner
Assist customers through multiple channels, including the company website, Amazon, TikTok Shop, subscription platforms, and wholesale channels
Help resolve order issues, shipping questions, refunds, replacements, and other customer concerns
Provide customers with updates regarding order status, delays, and resolutions
Maintain accurate notes and records of customer interactions
Follow established customer service procedures and company guidelines
Communicate effectively with internal departments when additional assistance is needed
Identify customer concerns and use good judgment to find appropriate solutions
Help create a positive and consistent customer experience
Qualifications
Strong written and verbal communication skills
Friendly, patient, and professional when working with customers
Organized and detail-oriented
Dependable and punctual
Comfortable spending the majority of the workday on a computer
Strong problem-solving skills
Ability to manage multiple customer requests and priorities
Able to work effectively both independently and as part of a team
Preferred Experience
Previous customer service, customer support, retail, or e-commerce experience is preferred but not required
Experience with e-commerce platforms such as Shopify, Amazon, or TikTok Shop is a plus
Experience with customer support platforms such as Gorgias, Zendesk, or similar systems is a plus
1–2 years of related experience preferred; motivated recent graduates are encouraged to apply
What We’re Looking For
We are looking for someone who genuinely enjoys helping people and understands that great customer service goes beyond simply answering questions. The right candidate will take ownership of customer concerns, communicate clearly, stay organized, and work toward solutions.
This is an excellent opportunity for someone looking to build long-term experience in customer service and e-commerce with a growing company.
Blake Mohr has been a dedicated member of the Force Personnel team since May of 2022. He began his career with the company as a Job Recruiter, where he developed a passion for helping individuals find meaningful employment and supporting local businesses with their staffing needs. In 2024, Blake was promoted to Operations Manager, allowing him to take on a larger role in overseeing daily operations, supporting internal teams, and strengthening client relationships. In 2026, he was blessed with the opportunity to become the Director of Sales & Operations.
Blake truly loves his job because it gives him the opportunity to make a meaningful difference in the lives of others. He is passionate about connecting hardworking individuals with opportunities that can provide stability, confidence, and a fresh start. Whether he is helping someone reenter the workforce, supporting a local business through a staffing challenge, or working alongside community organizations, Blake approaches every situation with empathy, professionalism, and a genuine desire to help.
He takes great pride in building lasting relationships with local employers, nonprofit organizations, job seekers, and community partners throughout the Oklahoma City metro. Blake believes Force Personnel is more than a staffing company—it is a resource for people who are ready to work, businesses that need dependable support, and organizations committed to creating positive change.
With a strong work ethic, a heart for service, and a commitment to proactive staffing solutions, Blake is proud to represent Force Personnel and contribute to the company’s continued growth and impact in the community.